REFUNDS

A refund will be provided to you by crediting your original method of payment. Please note that cash refunds will not be provided under any circumstances and courier charges cannot be refunded.

Refunds may take 5-10 business days to reflect, depending on your bank and refunds may backdate to the original transaction date. You are advised to search for refunds from the date of the initial transaction until the day of the processed refund when looking at your bank statement.

RETURNS POLICY

There may be times when you will need to return an item purchased from us. Our Returns Policy is designed to assist you with your return. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Consumer Protection Act (CPA), as well as any other applicable acts.

If you wish to return any item(s) you have purchased, you can return the item(s) via courier to our online store within 30 days from the date of purchase.

We encourage you to return your parcel via a ‘traceable courier service’ as all returned parcels remain the responsibility of the purchaser until received by Shweshwe Designs.

RETURN POLICY CONDITIONS

At Shweshwe Designs we want to ensure you love the item(s) you purchase. If you have changed your mind on a purchase we will exchange your item(s) or refund your original method of payment provided that:

• You return the item(s) within 30 days (inclusive) from the date of purchase.
• You produce your original Shweshwe Designs invoice (receipt) when you return the item(s)
• The item(s) is in original saleable condition
• With all original tags and any sewn labels still attached
• In an unopened and unused state
• A return form is completed and accompanies your item(s) being returned
• In original packaging

If you are not able to comply with these requirements, Shweshwe Designs reserves the right to refuse an exchange or refund on change of mind item(s). Shweshwe Designs will not accept a bank statement as proof of purchase.

We regret that we are unable to accept the exchange or return of the following item(s) for change of mind for hygiene reasons:

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